Up to £1000 welcome bonus

Frequently Asked Questions

Registration FAQs

Why does Betway need my personal information when I register?

KYC regulations require us to know who you are. This means we have to ask for a photo ID or passport, all your personal details, contact information and proof of residence no older than 3 months on registration. We’0ll verify this info and store it safely.

How do I submit copies of my identity documents?

You can upload copies of your ID documents via our My Account page, or you can email Player Support with the required pages.

How can I tell that my account registration was successful?

Betway will confirm that your account registration was a success via email and text message, using the address and contact number you provided.

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Account Information FAQs

How do I change my personal details?

If you need to change any of your personal details on an existing Betway account, send us an email with your username, as well as the details you want to change. We’ll help you complete the process.


Deposit FAQs

How do I make a deposit at Betway?

To make a deposit into your Betway account, simply select the Deposit button, or select the My Account button. You’ll be taken to the Banking page where you will select your desired method, and follow the prompts to compete a transfer.

What happens if my credit card is rejected?

You can try using another payment method, or you can email Player Support with the error received and ask for assistance.

Withdrawal FAQs

How do I withdraw funds from my Betway account?

To make a withdrawal, log in to your account, select the My Account button, and then select Withdraw Funds and enter the requested details.

How long does it take for a withdrawal?

Withdrawals take between 2 and 5 working days. If you do not receive your funds, please email Player Support with your username, the date on which you withdrew and the amount of your withdrawal.

Password Reset FAQs

What do I do if I forgot my password?

Click on the Forgot Password? link on our homepage and enter the mobile number you submitted on account registration. You will receive a reset code via text message, which you can use to reset your password.

Responsible Betting FAQs

What must I do if my betting is becoming problematic?

Get in touch with one of the excellent non-profit organisations like Gamblers Anonymous that provide free counselling, information, and support for the treatment of problem gambling.

What do I do if I need to stop betting?

Opt in to Betway’s self-exclusion facility and deactivate your account for a period of time. To do this, email Player Support with your self-exclusion request.